Refunds & Replacements

1. When replacements apply

Because each photobook is custom-printed with your personal photos, we cannot accept returns for change of mind. However, replacements are provided in the following cases:

• The album arrived with physical damage (torn pages, broken spine, crushed cover)
• Print quality is significantly below standard (severe colour shifts, missing pages, blurry prints not caused by low-resolution source photos)
• Wrong album was delivered (different size, finish, or photos than what you approved)
• The album was lost in transit and not delivered within 15 business days of dispatch

To request a replacement, contact us within 48 hours of receiving your album with photos showing the issue.

2. How to request a replacement or refund

If you believe your order qualifies for a replacement or refund:

• Contact us on WhatsApp or email hello@snapajoy.in within 48 hours of delivery
• Include your order details and clear photos showing the issue
• Our team will review your request and respond within 2 business days
• If approved, we will either reprint and reship your album or issue a refund

3. Refund policy

Refunds are processed in the following situations:

• If a replacement is not possible (for example, if the issue cannot be corrected by reprinting)
• If your order is cancelled before it enters production
• If the album is lost in transit and cannot be reshipped

Refund details:

• Refunds are issued to the original payment method (via Razorpay)
• Refund processing takes 5–10 business days after approval
• You will receive a confirmation on WhatsApp once the refund is initiated

4. What is not covered

Replacements and refunds do not apply in these cases:

• Change of mind after approving the album preview
• Minor colour variations due to differences between screen display and print output
• Blurry or pixelated prints caused by low-resolution source photos
• Damage caused by the customer after delivery (spills, tears, etc.)
• Delayed delivery due to incorrect address provided by the customer

5. Cancellation before print

You can cancel your order before it enters production:

• If your album has not yet been sent to print, a full refund will be issued
• Once production begins, cancellation is no longer possible
• To cancel, message us on WhatsApp or email hello@snapajoy.in as soon as possible

For any questions about refunds or replacements, visit our Contact page or reach out on WhatsApp.