Refund & Return Policy

1. Custom, personalised products

Every Snapajoy photobook is manufactured to your individual specification — your photos, your chosen layout, size, and finish. Because each item is custom-made and has no resale value to anyone but you, once your album has been approved and sent to print, it cannot be returned or exchanged for a change of mind, and no return of the physical product is accepted.

This policy sets out the one situation in which a refund is provided: non-delivery of your order well beyond the promised delivery window. It does not limit any statutory right you may have under the Consumer Protection Act, 2019 or other applicable law that cannot lawfully be waived by this policy (see Section 8).

2. Delivery estimates are not a guarantee

At checkout and order confirmation, we communicate an estimated delivery date based on production time and standard courier timelines. This is an estimate, not a guaranteed delivery deadline — actual delivery can be affected by courier delays, address issues, regional disruptions, or other factors outside our control.

3. When a refund applies

A refund is provided only in the following case:

• Your order has still not been delivered even a full 7 days (one week) after the promised/estimated delivery date communicated to you, and
• The non-delivery is not the result of an incorrect or incomplete address you provided, a failed delivery attempt due to your unavailability, or your refusal to accept delivery

In this situation, contact us and we will investigate with our courier partner. If the order genuinely cannot be located or delivered, we will issue a full refund of the amount paid for that order.

4. What is not covered

Refunds and returns do not apply in the following cases:

• Change of mind after you have approved your album preview
• Delivery that occurs within 7 days of the promised/estimated delivery date, even if later than originally estimated
• Minor colour or finish variation between your screen preview and the printed output
• Blurry, pixelated, or low-quality prints caused by low-resolution source photos you supplied
• Damage occurring after successful delivery
• Non-delivery caused by an incorrect, incomplete, or outdated address supplied by you, or by your unavailability to receive the delivery
• Delay caused by a force majeure event (see Section 7)

Because each photobook is custom-manufactured, we do not offer "returns" of the physical product for inspection or exchange; the remedy in Section 3 is a refund, not a return-and-exchange.

5. Cancelling an order

You may cancel your order before it enters production for a full refund. Once production has begun, the order is custom-manufactured and can no longer be cancelled or refunded on the basis of cancellation. To cancel, contact us as soon as possible via WhatsApp or email — we will confirm whether production has started before processing your cancellation.

6. How to request a refund

• Contact us on WhatsApp or email hello@snapajoy.in, quoting your order details
• Requests under Section 3 (non-delivery) should be raised within 30 days of the 7-day threshold being reached; we may not be able to investigate claims raised significantly later
• Our team will review your request, coordinate with the courier as needed, and respond within 2 business days
• If approved, we will initiate your refund; you will receive confirmation on WhatsApp once it is processed

7. Force majeure

We are not responsible for delay or non-delivery caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, courier network disruptions, government action, or other circumstances of a similar nature. Where such an event affects your order, the 7-day period in Section 3 is paused for the duration of the event and resumes once normal operations are restored.

8. Refund method, timeline & sole remedy

• Approved refunds are issued to the original payment method via Razorpay
• Refund processing takes 5–10 business days after approval
• The refund described in Section 3 is your sole and exclusive remedy, and our maximum liability, for non-delivery or delayed delivery of an order — to the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from a delayed or non-delivered order

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or other applicable law; where this policy conflicts with such a non-waivable right, the statutory right prevails to that limited extent.

9. Changes to this policy

We may update this Refund & Return Policy from time to time. Changes will be posted on this page with an updated effective date and apply to orders placed after that date.

Effective date / last updated: August 2026.

10. Contact us

For any questions about refunds, returns, or cancellations, visit our Contact page, email hello@snapajoy.in, or message us on WhatsApp.